Get in touch

CONTACT US

OUR ADDRESS

Monkstown Dental
105 Monkstown Road,
Newtownabbey,
Co.Antrim,
Northern Ireland
BT37 0LG

T: 028 9086 3498

E: info@monkstowndental.com



This website was last updated on 14/01/2020


AMAZING SMILES

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GET IN TOUCH

028 9086 3498

OPENING HOURS

MONDAY & THURSDAY
8:00am - 5:30pm
TUESDAY & WEDNESDAY
8:00am - 7:30pm
FRIDAY
8:00am - 5:00pm
We make things a little bit easier

GETTING HERE

Get a taxi to Monkstown

Collection Service

We treat patients from all over the UK and Southern Ireland and we can organise a taxi collection service for patients travelling from Belfast City and Belfast International airports and from Belfast Central Train Station (Enterprise stop).

Public Transport to Monkstown

By Bus

If you are travelling by bus you can take either the Ulsterbus routes 2G, 2C and 2D.

To plan your journey click here.

Monkstown dental by train

By Train

The Jordanstown train station is a only a short walk away.

For complete journey information click here.

Emergencies

In the unfortunate event that you find yourself in pain and/or need urgent attention, please phone our practice immediately and we will make every effort to see you as soon as possible.

After Hour Emergencies

In the event of an emergency outside of our normal practice hours, our registered patients should phone 028 90863498 where you will be given further information.


WE'RE HERE TO HELP

Dealing with Complaints

In the event of a complaint, the patient is asked to speak or write to Practice Manager Jessica Larmour.

We will acknowledge complaints within three working days and will investigate within ten working days of the date when the matter was raised. If there are any delays in the process the complainant will be informed.

When a complaint is investigated we will:

Find out exactly what happened and why
Ensure the complainant is given the opportunity to discuss the issue with those concerned
Ensure an apology for the complainant where appropriate
Update our procedures to ensure the problem does not occur again

The outcome of the investigation will be shared with the complainant either in person or in writing.
A copy of the complaints process is held in the reception area.
Monkstown Dental operates a complaint procedure compliant with HSC complaints procedure and The Independent Healthcare Regulations (Northern Ireland) 2005.