105 Monkstown Road,
This website was last updated on 14/01/2020
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We treat patients from all over the UK and Southern Ireland and we can organise a taxi collection service for patients travelling from Belfast City and Belfast International airports and from Belfast Central Train Station (Enterprise stop).
If you are travelling by bus you can take either the Ulsterbus routes 2G, 2C and 2D.
To plan your journey click here.
The Jordanstown train station is a only a short walk away.
For complete journey information click here.
In the unfortunate event that you find yourself in pain and/or need urgent attention, please phone our practice immediately and we will make every effort to see you as soon as possible.
In the event of an emergency outside of our normal practice hours, our registered patients should phone 028 90863498 where you will be given further information.
We will acknowledge complaints within three working days and will investigate within ten working days of the date when the matter was raised. If there are any delays in the process the complainant will be informed.
When a complaint is investigated we will:
Find out exactly what happened and why
Ensure the complainant is given the opportunity to discuss the issue with those concerned
Ensure an apology for the complainant where appropriate
Update our procedures to ensure the problem does not occur again
The outcome of the investigation will be shared with the complainant either in person or in writing.
A copy of the complaints process is held in the reception area.
Monkstown Dental operates a complaint procedure compliant with HSC complaints procedure and The Independent Healthcare Regulations (Northern Ireland) 2005.